Louvenir.com is operated by:
Gabriel Jönssonsgatan 1B
S-211 49 Malmö, Sweden.
Corporate identity number: 559159-9559
Louvenir AB works actively to ensure your privacy is protected when using our online services, customer support as well as public online channels such as social media. Louvenir AB is responsible for the personal data submitted to us and will process it according to the Swedish Data Protection Act (1998:204) in accordance with EU Data Protection Directive (95/46/EC) (referred to as Directive 95/46/EC below).
When do we collect personal information?
We collect personal data submitted to us when placing orders, contacting our customer service or subscribe to or participate in our various online services such competitions, product notifications and newsletters.
What personal information do we collect?
We only collect personal information such as; Name, phone number, email, postal address, payment information - needed to provide you with our services.
Where is your personal information stored?
Data collected by our systems is mainly stored within the European Economic Area (EEA) but may be transferred outside this area. In such cases all transfers and storage is done in compliance with applicable data protection laws.
How do we use your personal information?
We collect your information and use it for the following purposes
- Process payment and order fulfilment
- Prevent misuse and fraud of our services
- Register and administer your account (track deliveries, order status, order history, favorites, watchlists etc.)
- Contact you in case of delivery issues
- Help recover from potential interruptions in our services
- Analysis in order to provide relevant marketing offers
- Send you information you have requested from us, including marketing communications and information about our products
- If requested notify you about the availability of our products
- When organizing competitions notify winners, participants and voters
- Answer questions and provide suggestions about our products and services
Who has access to your personal information?
Your data is only accessed by authorized personnel directly involved in fulfilling the purposes listed above. Your data is never traded or sold and only shared with parties outside Louvnenir AB when they are directly involved in fulfilling the purposes listed above.
What are your rights?
In accordance with the law (Directive 95/46/EC) you have the right to order an excerpt of the data we store about you free of charge. You also have the right to correct the information and the right to have the information deleted if we do not have any legal storage obligations such as for example book-keeping rules. You also have the right to refuse direct marketing and you that you can opt out from our newsletter subscription consent at any time using the link provided in the footer of the emails. For any help with these matters please contact our customer service at email@example.com
How do we make sure your personal information is secure?
We place great importance on the security of all sensitive information associated with our customers. We use technical and organizational measures to safeguard your personal information from data loss, manipulation and unauthorized access. All our payment providers processes your card details according to international security standard PCI DSS.
How long to do we store your personal information?
We will store your personal information as long as we have an active consent from our customers or have other more general legal grounds for keeping the information (e.g book-keeping rules). If we have no interaction for two years we will ask you to renew your consent. If you do not accept, we will then erase you personal information.
Additional data collection
Creation of pseudonym usage profiles for web analysis
Pseudonym user profiles will not be merged with personal data about the bearer of the pseudonym without a specific, express consent of the person concerned.
Use of Facebook social plugins
Our website uses so-called social plugins ("plugins") of the social network Facebook operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here: http://developers.facebook.com/plugins.
If you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are currently not logged in to Facebook. This information (including your IP address) will be transmitted from your browser directly to a Facebook server in the US and stored there.
If you are logged in to Facebook, Facebook can immediately assign the visit to our website to your Facebook profile. If you interact with the plugins, for example, click the "Like" button or leave a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile and displayed to your Facebook friends.
If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.
This website uses Google Analytics, a web analytics service provided by Google Inc. (Alphabet). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator as transmitted by your browser within the framework of Google Analytics IP address will not be merged with other data provided by Google.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also collect the data generated by the cookie and related to your use of the website (incl. http://tools.google.com/dlpage/gaoptout?hl=en)