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Mikael O
2020-11-24
Quick answers from Customer Service!
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Julien W
2020-11-23
Fast delivery and very pretty posters. At the top, thank you
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Nille P
2020-11-22
Everything works perfectly!

Terms of condition

1 Purchase

1.1 When placing an order, the agreement of purchase is reached when your payment has been accepted.

1.2 By placing an order on our site, you confirm that you are legally entitled to use the means of payment tendered and, in the case of payments by card; that you are the cardholder or have the express permission of the cardholder to use the card to make the payment.

2 Cancellation

2.1 As soon as the order is confirmed, we automatically begin the process of creating your unique, bespoke, custom products. Therefore, we can not usually cancel or change your order after it is confirmed. Please contact us via email info@louvenir.com and we of course always do our utmost to accommodate your cancellation or change request.

3 Payment

3.1 We accept all major credit cards. We use Stripe as our payment partner to guarantee safe and secure payments.

4 Prices

4.1 All prices are inclusive of VAT within the European Union.

4.2 There are no additional customs duties or taxes for deliveries to the European Union, Australia or the United States of America.

4.2 Customers outside of the European Union, USA and Australia may be subject to pay custom duties and Louvenir will not be held responsible for any such duties.

5 Delivery

5.1 We collaborate with reputable local printing partners in the UK, Netherlands, USA and Australia in order to offer fast delivery with a low carbon footprint.

5.2 All products are custom made after the order. For personalised posters it usually takes 1-2 business days to print the posters. For pet portraits on fine art paper it usually takes 2-5 business days to design the portrait, get a customer approval of the digital proof and print the artwork. For pet portraits on canvas it usually takes 5-10 business days as the production time on canvas usually takes 5 business days. Thereafter, the shipping time is usally between 2-10 business days Worldwide.

5.3 We use fully trackable shipping couriers in order to let you follow the status of your delivery. As soon as your order has been sent from our printing partner we will send you a dispatch confirmation mail together with your tracking number.

5.4 Once an order has been dispatched; it is the responsibility of the customer to monitor tracking links, and to respond to missed delivery attempts by contacting the courier directly to rearrange new delivery attempts. If an order is returned to sender due to being 'undeliverable', the customer may incur further charges to have the order resent.

5.5 The provided delivery times are estimated delivery times based on average delivery times. We can unfortunately not guarantee that your order will arrive within the estimated delivery dates, as unforeseen delays can occur that are beyond our control. For deliveries that are delayed by more than 21 business days we always offer to send a prioritized reprint.

5.6 If your order is delayed in arrival due to an incorrect address entered on your order you may need to wait up to an additional 31 days for it to arrive. If a replacement is required you will be charged a slightly discounted rate for this service.

6 Returns and Exchanges

6.1 Due to the nature of custom made products, that are only suitable for the person who person who placed the order, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, defective or damaged in transport.

6.2 We can not be responsible for the purchase of incorrect sizes or wrongly entered information in the design and will not be able to accept returns for this reason once the products have been made.

6.3 If your items are misprinted, materially flawed, or defective in any way, please contact us at info@louvenir.com within 14 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.

6.4 In some cases there may be a slight discrepancy between colours displayed on screen and the colours on your print, poster or canvas. This is true for any website creating colour printed items. This discrepancy is a result of the differences between how colour is produced on a computer/device screen and how it is produced on a printer.

7 Error on delivery

7.1 If something is wrong with the delivery please contact us at info@louvenir.com .

8 Transportation damages

8.1 Visible damage to the goods shall be reported directly to the shipping courrier when receiving the package. Hidden damages from transportation have to be reported to the shipping courier as soon as they are discovered.

9 Copyright

9.1 By creating a design on this site you accept sole responsibility and liability for your designs. If a design you create infringes a third party's copyright due to the content you supply we accept no liability for any legal or financial damages incurred by claims made against you by the copyright holder(s).

9.2 Designs created on Louvenir are not under any circumstances to be resold either for profit, or for the purpose of providing a "design service" for clients who are not direct customers of Louvenir. Items are for personal, or limited corporate use. Use of designs for any purposes other than those listed in these terms and conditions is prohibited without prior and express permission from Louvenir.

9.3 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

10 Customer Images

10.1 We ask our customers to upload or share images of the products they ordered on Louvenir. Both on our website(s) or via our social media channels (e.g. Facebook, Instagram). As soon as the customer has uploaded or shared the image; they agree to the following:

Louvenir AB, a Swedish company under registration number 559159-9559 (hereinafter “LOUVENIR”), a non-exclusive, royalty-free, worldwide license to use, in any manner to be determined in LOUVENIR’ sole discretion and without any obligations to you, to use your pictures in their marketing and/or advertising, including among other things the right to reproduce, distribute, alter and edit your photos. Furthermore, you give LOUVENIR your consent to use photos where you can be identified for marketing and/or advertising purposes, according to Sw: Lag om namn och bild i reklam (1978:800).You represent and warrant that you own or control the rights to the material you have submitted and that you have permission from any person(s) appearing in the photos. Moreover, you certify that you are an individual (i.e., not a corporation), you are at least 18 years old or have parental consent, and that LOUVENIR’ use of your pictures will not violate any rights of a third party or any law. Hereby, you release LOUVENIR from all obligations to pay you for the use of your pictures and freeing and agreeing to keep LOUVENIR and all persons acting for LOUVENIR from all claims (including claims from the third party), liabilities, irrespective of nature, in connection with the use of the pictures as described above. Swedish law governs these terms and conditions, where competent courts in Stockholm shall have exclusive jurisdiction of any dispute arising out of them. You may always reach out to us with questions about our services or regarding data protection; info@louvenir.com If you want to withdraw consent to share your pictures with LOUVENIR, you have to contact us via info@louvenir.com

11 Offensive Content

11.1 The website may contain images. reviews, feedback and other comments submitted by our customers and users. It is not possible for us to monitor the content of all of these reviews and we therefore take no responsibility for any content, materials, images, messages and the like that customers may post or view on these areas of the website. We will endeavour to remove any content which causes or is likely to cause offence as soon as reasonably practical after we have been made aware of this. If you wish to make a complaint with regards to any offensive content, please email info@louvenir.com.

12 Minors

12 .1 If you are under 18, you may use www.louvenir.com only with permission of a parent or guardian.

13 Confidentiality when handling personal information

13.1 When placing an order or registering as a customer we will store your personal information. By doing this you accept that we store the information we need to complete the handling of your order and give you the best service you expect from us. Louvenir.com will not give any personal information to any third party; with the exception of our partners responsible for the manufacture, delivery or payment of your order. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt please contact our customer service.

14 Cookies

14.1 Louvenir.com uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons, and amongst others enable us to handle contents in your shopping cart as well as information required when logging in.

14.2 We also use cookies to measure and optimise our marketing. If your web-browser is set to not accept cookies you will not be able to use the shop. If that is the case, you can easily change this setting.

15 Invalidity

15.1 If any of these terms and conditions are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.

15.2 If any of these terms and conditions are found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make valid and enforceable.

Contact Details

Louvenir AB, Gabriel Jönssonsgatan 1B, 211 49 Malmö, Sweden. info@louvenir.com. Our corporate identity number is: 559159-9559.